GoServe (“GoServe”, “we”, “us”) provides point-of-sale, kitchen display, and inventory software for cafes and restaurants (“Workspaces”) in Nepal, through our web app, the Go Serve mobile app, and our API. This policy explains what we collect from the people who use those products — primarily cafe staff and owners — and how we handle it.

This app is a business tool. It is provisioned by a Workspace owner for their staff; there is no public sign-up or consumer account creation inside the app itself.

What we collect

Account information. When you sign in — by email one-time passcode or by “Continue with Google” — we collect your email address, and, if you use Google Sign-In, your name and profile photo as provided by Google. We do not receive or store your Google password.

Workspace and operational data. Once signed in, the data you create or view through the app — orders, tabs, menu items, inventory counts, receipts, staff records, and reports — is stored against your Workspace. This data belongs to the Workspace (your employer/business), not to you individually.

Photos. If you attach a photo to a menu item, a staff profile, or a receipt using the app’s camera/photo-library picker, that image is uploaded to our storage backend and associated with that record.

Device and diagnostic information. We do not use any third-party analytics or crash-reporting service in the mobile app. Our backend logs standard server-side request metadata (e.g. timestamps, IP address, error traces) for security and reliability, in line with normal web-service operation.

What we do not collect. We do not collect your device’s precise location. We do not access your contacts, calendar, or SMS. We do not serve ads and do not use any advertising SDK.

Payments

Digital wallet payments (eSewa, Khalti) are completed through those providers’ own QR-based payment flow at the point of sale — the Go Serve app does not process, transmit, or store your card or wallet credentials. Card/cash transaction records kept in the app (amounts, tender type, VAT) are the Workspace’s business records, not personal financial instruments you’ve given us.

How we use what we collect

To authenticate you and keep you signed in.
To operate the core product: orders, kitchen tickets, inventory, billing, and reporting for your Workspace.
To provide customer support when you contact us.
To maintain security (e.g. detecting abuse, rate-limiting).

We do not sell personal information, and we do not share it with third-party advertisers, data brokers, or analytics companies. We do not use your data to train third-party AI models.

Where data is stored and how it’s protected

Your data is stored in our own backend infrastructure (database and file storage that we operate or contract directly, not resold to other companies). All traffic between the app and our servers is encrypted in transit (HTTPS/TLS and WSS). On your device, a small amount of data is kept locally so the app keeps working offline — cached menu/order data and a queue of not-yet-synced actions, and your signed-in session token (via the device’s secure credential storage) — this local copy is cleared when you sign out or uninstall the app.

Your choices and rights

You can review and update your name/email in the app’s account settings. You can ask us to export a copy of the personal data we hold about you, or to delete your account, by emailing hello@goserve.com.np, or via the Settings page in the GoServe web app if your Workspace owner has given you access. Account deletion revokes your access and anonymizes your personal identifiers; records that belong to the Workspace (orders, audit history) are retained by the Workspace, since they are the business’s operating records, not yours individually. If you are the sole owner of a Workspace, you’ll need to transfer ownership or close the Workspace before your personal account can be deleted.

Children

GoServe is a business tool for cafe staff and owners. It is not directed at children, and we do not knowingly collect data from anyone under 16.

Changes to this policy

We’ll update the effective date above when this policy changes, and post material changes here before they take effect.

Contact

Questions about this policy: hello@goserve.com.np